Lyssna
UX research platform for usability testing, surveys, and user interviews — understand your users
Product Overview
Lyssna (formerly UsabilityHub) is a comprehensive UX research platform that enables teams to conduct usability tests, preference tests, surveys, and user interviews. Test prototypes (Figma, InVision, or live URLs) with real users, gather both qualitative and quantitative feedback, and analyze results with highlight reels and AI-powered summaries. Features include prototype testing, first-click tests, five-second tests, card sorting, surveys, and a built-in participant panel. Integrates with Figma, Maze, and product management tools.
Best For
UX researchers and product teams who need a versatile platform for user testing, from prototypes to live sites, with built-in participant recruitment.
Key Features
- Usability testing with prototype integration
- Preference and first-click tests
- Five-second tests and card sorting
- On-site surveys and feedback
- Built-in participant recruitment panel
- AI-powered test analysis and summaries
- Highlight reel generation from sessions
Pros
- +Comprehensive research toolset
- +Built-in participant panel
- +Figma prototype testing
- +AI-powered analysis (Enterprise)
- +Good for both moderated and unmoderated tests
Cons
- -Paid plans start relatively high ($75/mo)
- -Free plan limited to 1 study
- -Participant panel costs extra beyond free tier
- -Smaller panel than dedicated services
/// SPECS
- Pricing:ProFreeTeamEnterprise
- Platform:Web
- Free plan with 1 study; Pro from $75/mo
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